Privacy Policy

Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Address
• NDIS-related information
• Support needs and preferences
• Emergency contact details
• Information submitted through referral or contact forms

We only collect information that is necessary to provide our services and supports.

How We Use Your Information

We may use your information to:

• Provide NDIS supports and services
• Respond to enquiries and referrals
• Communicate with participants, families, and support coordinators
• Improve our services and website
• Meet legal and regulatory obligations
• Maintain service records and documentation

Sharing Your Information

We respect your privacy and will only share your information when:

• You give permission
• It is required by law
• It is necessary to provide services or ensure safety
• It is required under NDIS or safeguarding obligations

We do not sell or trade personal information to third parties.

Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, disclosure, or alteration.

Your information is stored securely using protected systems and processes.

Website Data & Cookies

Our website may collect basic information such as:

• Browser type
• Device information
• Pages visited
• Website usage statistics

We may use cookies to improve website functionality and user experience.

Accessing or Updating Your Information

You have the right to:

• Request access to your personal information
• Ask for corrections if information is inaccurate
• Withdraw consent where appropriate
• Ask questions about how your information is used

To request access or updates, please contact our office.

Contact Us

If you have any questions about this Privacy Policy, please contact: